Amazon seems to lack an ability to deal with unusual circumstances.
I ordered a pint of fungicide. The day they said it was delivered, I retrieved from the mailbox a padded Amazon mailer envelope, side-seam ripped and envelope empty.
Their only category for dealing with this was that the product was defective and needed to be replaced. But then they required me to return the original, which I didn’t have. I believe an customer service representative averred that the post office doesn’t deliver empty packages, but confirms that delivered weight matches shipping weight. (And Iowa knows how to run a caucus, too.)
I eventually was double-charged.
It’s something like sixteen lousy bucks, so I’m not going to wreck my life over it, but I wanted to vent.